Kexiaozhan provides a 3-year warranty and lifetime after-sales service
Warranty limitations and exclusions
Exclusions
This warranty does not cover defects or damage caused by the following reasons:
- Misuse, abuse or negligence of the customer or any third party.
- Improper installation, maintenance or repair performed by unauthorized company representatives.
- Unauthorized modification or alteration of the machine and/or parts.
- Natural disasters, accidents, fire or any other external causes beyond the control.
Customer Responsibilities
To maintain warranty coverage, customers must:
- Follow the machine’s user manual, guides, and installation, operation and maintenance instructions.
- During the warranty period, if any potential defects or problems occur in the machine and/or parts, please notify us promptly.
- When seeking warranty service, please provide accurate and complete information about the machine and/or parts, including proof of purchase.
Contact Us
If you have any questions about our warranty policy or need further assistance, please feel free to contact our customer service team.
Contact details are as follows:
- Business phone: +86 17827106863
- Business email: kemore.vending@gmail.com
Our dedicated after-sales team will be happy to assist you and resolve your issues.
